According to the Office of Anti-Money Laundering Office (AMLO) and The Securities and Exchange Commission (SEC), a person investing in high-risk products needs to verify identity by Dip Chip with an ID card by Smart card reader or verify Passport with NFC via a smartphone.
For more information about Verification Document requirements for Advance Trading Verification
Note: The customers who are opening an account after 23rd September 2021 who would like to trade in the high-risk category, e.g., XTZ, must verify their identity via NFC or Other Identity Document as follows:
Advance Trading Verification Process
1. How to Verify Your Identity on the Website ERX
1.1 After logging into erx.io, at the dashboard, click "Advance Trading Preference".
1.2 Then a "Verify your identity" will appear. Please choose between "Scan Passport" or "ID Card Dip Chip".
1.3 Scan Passport
If you choose "Scan Passport", there will be a pop-up notification that shows QR Code to scan, and it will be redirected to the Application ERX: Digital Assets Exchange.
(For Foreigners must do the following process on the mobile application only)
1.4 Dip Chip with ID card Please go to Step 5
2. How to Verify Your Identity on Applications ERX: Digital Assets Exchange
Mobile users can download applications on iOS and Android.
2.1 Fill in your Email and Password to log in.
2.2 Go to “Home” and click “ADVANCE TRADING PREFERENCE” to continue the advance verification.
2.3 Next is the “Verify your identity”.
For Thais:
You can select either of 3 methods to verify your identity.
1) Scan Passport only for users who have an active passport with not expired.
2) Dip Chip with the Thai ID card with not expired. You should make an appointment with the Customer Happiness.
For Foreigners:
You need to verify by both 2 methods, so you can select only “Scan Passport” and add "Other Identity Document".
1) Scan Passport only for users who have an active passport with not expired.
2) Additional Identity Document need to add more information for identity documents.
3. Scan Passport
3.1 In the case of choosing “Scan Passport”
Click scan passport, then continue. After that, a pop-up notification informing you to take a passport photo, then click "Continue" to the following process.
Next, take the passport's photo.
3.2 Then scan your passport and mobile's NFC by getting close to their NFC reader. DO NOT move until the system is thoroughly read its data.
3.3 When the system thoroughly reads the data, your passport's information will be shown please check the correctness again. Click "Continue" to proceed.
For Thais, After you have completed scanning your passport, you can go to Step 5.1
For Foreigners, After you have completed scanning your passport, kindly continue on Step 3.4
3.4 Additional Identity Document (For Foreigners)
In case you are a foreigner, the system will ask you to upload more documents to verify.
You can choose the document by clicking on the first box (1) Then you will see choices in the second box at the bottom (2).
For more information about the Additional Identity Document
After finishing the selection, then click on the camera icon to take a photo of the document.
Taking the chosen document's photo.
After you finish uploading the document and recheck all information, you can check the status on Step 5.1
4. Dip Chip with ID Card
4.1 For Thais, in case you select the "Dip Chip" with a Thai ID card. The system shows the Dip Chip page, click "Continue".
4.2 The Schedule and appointment will show the date and time to book the time for Customer Happiness to make a call.
4.3 Next, the message will automatically be sent to Customer Happiness, for the booking period.
4.3 When you have made an appointment, the company will send the officer to verify the Dip Chip process with you in person.
4.4 The Appointment Condition
1) Service Area
Only for Bangkok
2) Service Hour
DATE Monday to Friday
TIME 10 AM to 4 PM
3) Appointment
The appointment should be advanced at least 3 business days
5. Verification Status
5.1 Application User
If you use an application to verify your identity by "Scan Passport" or "Other Identity Document".
1) When clicking back to the "Market", you will see this message.
“Verify your identity-Submitted"
"Your account is being reviewed for trading of XTZ and other products in the high risk category”
2) If you click on the blue square, you will see your status shows that your document has been submitted.
3) For foreigners, After you finish uploading the document and recheck all information when you click to check your verify status, it will be shown as "submitted", which means it is now under review.
5.2 Website User
After uploading the documentation, the page will be redirected to the dashboard, and the second box will change to ‘Verify your identity – submitted.'
5.3 Email Verification
After your verification has been approved you will receive this confirmation email.