In compliance with the company’s policy and regulatory requirements, when your customer data is due for periodic verification, you will receive an email as shown in the example below.
Note:
If your customer data and suitability test is not updated within the deadline, your ERX
account will be temporarily suspended from buying-selling and depositing-withdrawing of
assets until you update your customer data and all your active buy and sell orders will be
cancelled. Please plan or cancel your active buy and sell orders before being suspended.
How to Renew Customer KYC Information
1. Accessing the Review Process:
1.1 Click the link provided in the email. This will direct you to the website where you can log in to your account. Once logged in, you will be taken to the identity verification review process.
1.2 When logged in, On the Dashboard, there is notification box for Renew KYC. Click on the notification box to proceed with the identity verification review process.
2. Steps for Identity Verification Review
The process will take approximately 10 minutes to complete and consists of the following 4 steps:
- Identity Verification
- Information Update
- Suitability test
- Review and Confirmation of Information
You must complete each step in the sequence to successfully finalize the process.
2.1 Preparation:
- For Thai citizens: Prepare your National ID card.
- For foreigners: Prepare your Passport and Additional Documents
(For more information about additional documents: click here)
- Ensure you have an electronic device with a camera.
Once ready, click "Start" to begin.
2.2 Identity Verification by Uploading Your ID Card
Follow these recommendations for taking a photo of your ID card:
- Ensure all details are clearly legible.
- Use adequate lighting.
- Avoid any reflections on the card.
- The card should not have any cross-outs, marks, or signatures on the photo.
2.2.1 Thai National ID Card (Front Side)
- If using a computer, you can upload an image of your ID card from your device.
- If using a mobile phone, you can either take a photo of your ID card or upload it from your photo gallery.
After uploading the front side of your ID card, the system will prompt you to verify the accuracy of the information on the card. Once confirmed, click "Next" to proceed.
2.2.2 Thai National ID Card (Back Side)
After uploading the back side of your ID card, the system will prompt you to verify the accuracy of the information on the card. Once confirmed, click "Next" to continue.
2.3 Fill in your house registered address
If your current address for receiving documents is the same as the address on your house registration, please select the message box describing that ‘Current address / mailing address same as house registered / ID Card address’. Then, click "Next"
2.4 Fill in Your Employment Details and company address
If your company address is the same as the house's registered address or current address, please select the message box describing that ‘Company address same as current address’. Then, click "Next".
2.5 Fill in Your Family Information
Select the available options and fill in the information accurately, then check the box below the statement "I confirm that I am the beneficial owner" to confirm your information, then click "Next".
2.6 Complete the suitability test
You will need to answer 10 questions as part of the test suitability process.
Once you have completed the risk assessment, a window will display your risk score. After reviewing your score, click "Next" to proceed.
2.6.2 In case of Risk Warning for High-Risk Level or Age 60+
If you have a high-risk level or are 60 years old or older, the system will display a risk warning. Please read and understand the warning carefully.
Once you have read the warning, check the box at the bottom of the message labeled "I acknowledge this risk warning." Then, click "Accept" to proceed.
2.7 Final Step: Review Your Information
The system will prompt you to review and verify all the information you have entered.
Once you have confirmed that all the information is correct and accurate, check the box at the bottom of the page to confirm that the information you provided is true and correct.
Then, click "Next" to proceed.
2.8 Completing the Identity Verification Review
Once you have completed the identity verification review process, you will be able to place orders and deposit digital assets into your account as usual.