In case you receive the temporary password via email,
The temporary password contains: the number, alphabet and symbol for 8 letters. For example: A*v1c!3
This password can only use for one time
*If you have used this temporary password but not yet the process. Kindly contact Customer Happiness for resending a new password.
How to use the Temporary password?
1. Sign in to the website erx.io
2. Input the Email and the Temporary password you received via email.
3. Input the SMS OTP code with 6, characters.
4. How to create a new password. After input OTP, please fill in the blank as below:
Old password: The temporary password that you have received via email for example A*v1c!3
New password: You can set the new password as the requirement below:
- At least 8 character(s)
- At least 1 number(s)
- At least 1 symbol(s)
- At least 1 lowercase letter(s)
- At least 1 uppercase letter(s)
- Does not contain part of username (Name, Surname, and Email Address)
- The New password must not be used before
Confirm new password: To verify your password, use the same character as the New password
5. After created the new password, select “Change password”. You will be able to sign in with the new password.