In case you receive the temporary password via email,
The temporary password contains: the number, alphabet and symbol for 8 letters. For example: A*v1c!3
This password can only use for one time
If you have used this temporary password but not yet the process. Kindly contact Customer Happiness for resending a new password.
Steps for using the temporary password are as follows
1. Sign in to the website erx.io
2. Sign in with your email and enter the temporary password you received via email.
3. Enter the 6-digit OTP code you received via SMS.
4. Setting a New Password
After entering the OTP, the next screen will appear. Fill in each field as follows:
Old password: The temporary password that you have received via email for example A*v1c!3
New password: Setting the new password as the requirement below:
- At least 8 character(s)
- At least 1 number(s)
- At least 1 symbol(s)
- At least 1 lowercase letter(s)
- At least 1 uppercase letter(s)
- Does not contain part of username (Name, Surname, and Email Address)
- The New password must not be used before
Confirm new password: Password as entered in the New password field
5. After setting the new password, select “Change password”. You will be able to sign in with the new password.