In case you forgot your password or need to change your password, you can fallow the steps as per below:
*Note: “For security reasons, once your password has been reset, withdrawals will be disabled for 24 hours”
How to reset password
1. Go to “Sign in” page, select “Forgot password?”
2. The system will redirect you to enter your registered email to receive password reset instruction, then click “Send”
3.Check your registered email inbox, and click “Reset Password”
Note: This reset link will expire in 1 hour. If you cannot find this email, please check your "Junk mail"
4. Set up a new password
You will be redirected to set up a new password. Enter a new password and reconfirm a new password.
Then, click “Change password” to confirm changing password. Password Requirement as per below:
- At least 8 character(s)
- At least 1 number(s)
- At least 1 symbol(s)
- At least 1 lowercase letter(s)
- At least 1 uppercase letter(s)
- Does not contain part of username (Name, Surname, and Email Address)
- The New password must not be used before
5. After changing password, the system will display "Verification page". The code will send to your mobile that registered with ERX.
ุุ6. The SMS will show "ERX: Your verification code" use that code to verify.
7. Once you completed, you can sign in with the new password.