Customers can create an account with ERX with these 3 steps
- Register User
- Verify your identity (KYC)
- Receive results via email
1. Register User
1.1 Once you go to https://erx.io, click “Create Account”
1.2 After that, create an account by using your email, and set up a password as follows:
- At least 8 character(s)
- At least 1 number(s)
- At least 1 symbol(s)
- At least 1 lowercase letter(s)
- At least 1 uppercase letter(s)
- Does not contain part of username.
Then you will get a verification email.
1.3 Check your email to verify.
1.4 Fill in your mobile number without ‘0’, then click ‘Send Code’ to get OTP. After that, fill in the code you get and click ‘Verify’
1.5 For the first time login, there is a pop-up notification for identity verification. Then click “OK”
2. Verify your identity (KYC)
The KYC will take about 10 minutes with 5 steps.
- Verify your identity
- Information
- FATCA Terms
- Suitability Test
- Confirm
You will have to do a step-by-step.
2.1 Firstly, prepare your national Identification card (Thai users only) / Passport (Foreigners only) and a device with a camera, then click “Get Started”
2.2 Then click the box to agree to ERX’s terms of service and privacy policy.
2.3 Provide your nationality, then click “Continue”
2.4 Both Thais and Foreigners verify your identity by uploading the document. This process requires:
2.4.1 For Thais, verify your identity by uploading the identity card
- All details on the ID are readable.
- ID is well lit.
- Has no light reflection.
- No mask, cross, or signature on the photo.
2.4.1 Uploading your identity card (front side)
After uploading, recheck your information details, then click “Next.”
2.4.2 Uploading your identity card (back side)
After uploading, recheck your information details, then click “Next.”
2.4.2 For foreigners, verify your identity by uploading your passport. This process requires:
- All details on the ID are readable.
- Passport is well-lit.
- Has no light reflection.
- No mask, cross, or signature on the photo.
After uploading, recheck your information details, then click “Next.”
After uploading, recheck your information details, then click “Next.”
2.5 Verify your identity by taking our liveness test. This process requires an active camera; if your device has a camera, click “start test”. If not, then use your smartphone or selected device to scan the QR code.
2.5.1 You will get a pop-up for an example before doing the liveness test, then click “Next”
After taking a photo, you will be waiting for the checking process for seconds then the verification will be complete.
2.6 Provide your house registered address and current address/mailing address.
If your Current address/mailing address is the same as the house registered address, please click on the small box below, uncheck the box and fill in your current address/mailing address. Then click “Next.”
2.7 Provide your occupation details and company address.
If your company address is the same as the house registered address or current address, please click on the small box below, uncheck the box and fill in your company address. Then click “Next.”
2.8 Provide your family information, then check the box to confirm that you're the ultimate beneficial owner and click “Next.”
2.9 Provide your information about FACTA
If your nationality is Thai and irrelevant to FATCA, please select “None of the above” and click “Next.”
For the person related to FATCA, please download the document below the selected choice to fill in all the information correctly and upload the filled document on KYC. For more information about FATCA
2.9.1 After reading the terms, check the box to accept it, then click “Next.”
2.10 Doing a suitability test which has 10 questions
2.10.1 After answering all questions, you will get your risk assignment score, then click “Next.”
2.10.2 If you are classified as High Risk, you will get a risk warning. After reading, if you agree with the risk check the box to accept it, then click “I Agree.”
2.11 In the final step, you will have to review and confirm your information details once again and check the box to certify that the information is accurate and correct before clicking “Next.”
2.12 Then your information has been received for verification, and you will get an email to confirm once your account is approved.
3. Receive results via email
After your information has been received for verification, you will get Identity Verification.