Disclaimer : Any withdrawal of fiat is subject to Thai exchange control law and regulation which can be changed from time to time. In particular, if you are a foreign investor, you may not be able to withdraw fiat more than the amounts of fiat that were deposited by you at ERX and the excess amounts may need to be withdrawn/repatriated/remitted via digital assets.
You can easily withdraw Fiat currency as steps below:
After you have logged into your account (Learn more: How to log in to ERX account), click “Wallet” in the menu tab from your dashboard homepage to start the cash withdrawal process
You will be redirected to the ERX Wallet page which shows your overall account balances for both fiat currencies and tokens. You will also see functions allowing you to deposit/withdraw assets from your wallet.
1. Withdraw Fiat currencies
1.1 Click the “Withdraw” tab next to the fiat currency that you would like to withdraw (Thai Baht is currently the only fiat currency that ERX supports)
1.2 You will be redirected to the Thai Baht withdrawal page which consists of 2 sections:
(1) Withdrawal request
(2) Withdrawal notification
(1) Withdrawal request
To initiate a withdrawal, follow the below instructions
(1.1) Fill in the amount that you would like to withdraw then click “Withdraw”
Customers can withdraw fiat (THB) up to their available fiat (THB) amount in their ERX wallet after deducting withdrawal fees.
Note: THB withdrawal fee is 20 THB per transaction for withdrawals to banks in Thailand and 550 THB per transaction for withdrawals to bank outside Thailand.
(1.2) The system shows the bank account to which you will withdraw cash.
Note: Currently you can only register one bank account with us. If you would like to change your registered account, please refer to “Customer Add Bank Account Manual” for instruction
(1.3) You will receive "[2FA Action Required] Withdrawal Request Received - Thai Baht" email.
(1.4) Click on the link to confirm the withdrawal
(1.5) You will be redirected to the page below, means that you already confirmed the withdrawal ticket.
(1.6) Your withdrawal request will show in the withdrawal history section with the status “New”. This means that your withdrawal is waiting for our operations team to verify your request.
(1.7) Withdrawal request confirmation
You will receive a withdrawal request confirmation email notifying you that ERX has received your cash withdrawal request. ERX will process your withdrawal request within 3 business days for Thai Banks. (For foreign banks are up to the bank process).
(2) Withdrawal notification
There is no withdrawal limit for THB currency withdrawals, but you are limited to only THB 2 million per transaction for withdrawals to banks in Thailand.
2. Withdrawal successful
Once your withdrawal request is successfully processed, you will receive an email notification that your THB withdrawal is successful.