Steps for Withdrawing Funds
1. After logging into the system (refer to How to Log In for more details), select “Digital Wallet” from the menu bar. You will then be directed to your ERX wallet page.
2. The screen will display the "Digital Wallet" page, providing an overview of your Thai Baht balance and all digital assets. You can perform deposit or withdrawal transactions directly from this page.
3. Select "Withdraw" next to the Thai Baht currency.
4. The screen will display the "Withdraw" page. You may proceed with the withdrawal by following the steps outlined below.
4.1 Enter the amount you wish to withdraw and click “Withdraw.” (1)
You may withdraw (Thai Baht) with the maximum amount of your balance in the ERX digital wallet including the withdrawal fee, as the "Maximum withdraw" (2)
Note: The withdrawal fee for Thai Baht is 20 Baht per transaction for amounts not exceeding 2 million Baht.
4.2 The system will display the bank account where the withdrawn funds will be transferred.
Note: Currently, you can link only one bank account to the company.
4.3 You will receive "[2FA Action Required] Withdrawal Request Received - Thai Baht" email.
4.4 Click on the link to confirm the withdrawal
4.5 You will be redirected to the page below, which means that you already confirmed the withdrawal ticket.
4.6 Your withdrawal request will show in the withdrawal history section with the status “New”. This means that your withdrawal is being processed.
4.7 Confirmation of Withdrawal Request
You will receive a confirmation email acknowledging the receipt of your withdrawal request, indicating that ERX has successfully received your request. ERX will process your request within 3 business days.
5. Successful Withdrawal
Once your request has been reviewed and approved, you will receive a notification email confirming that your Thai Baht withdrawal has been completed.
Procedure for the Cancellation of a Withdrawal Request
1. You can cancel your withdrawal order by going to "Withdraw History" and then click "Cancel".