Steps for Withdrawing Funds
1. After logging into the system (refer to How to Log In for more details), select “Digital Wallet” from the menu bar. You will then be directed to your ERX wallet page.
2. The screen will display the "Digital Wallet" page, providing an overview of your Thai Baht balance and all digital assets. You can perform deposit or withdrawal transactions directly from this page.
3. Select "Withdraw" next to the Thai Baht currency.
4. The screen will display the "Withdraw" page. You may proceed with the withdrawal by following the steps outlined below.
(4.1) Enter the amount you wish to withdraw and click “Withdraw.” You may withdraw up to the available balance (in Thai Baht) in your ERX digital wallet after deducting the withdrawal fee.
Note: The withdrawal fee for Thai Baht is 20 Baht per transaction for amounts not exceeding 2 million Baht.
(4.2) The system will display the bank account where the withdrawn funds will be transferred.
Note: Currently, you can link only one bank account to the company.
(4.3) You will receive "[2FA Action Required] Withdrawal Request Received - Thai Baht" email.
(4.4) Click on the link to confirm the withdrawal
(4.5) You will be redirected to the page below, means that you already confirmed the withdrawal ticket.
(4.6) Your withdrawal request will show in the withdrawal history section with the status “New”. This means that your withdrawal is waiting for our operations team to verify your request.
(4.7) Confirmation of Withdrawal Request
You will receive a confirmation email acknowledging the receipt of your withdrawal request, indicating that ERX has successfully received your request. ERX will process your request within 3 business days.
5. Successful Withdrawal
Once your request has been reviewed and approved, you will receive a notification email confirming that your Thai Baht withdrawal has been successfully completed.
Procedure for Canceling a Withdrawal Request