If you require assistance or have any further questions, the ERX Happiness Team is more than happy to take care of you thoroughly through the following 4 channels:
Service Hours or Response Time:
- Chat Box / Line Official: @erxofficial / Facebook: ERX
- Call Center: 02-080-6060 Monday - Friday, from 09:00 AM to 06:00 PM
- Email: We will respond within 1 business day.
Channel 1: Chat Box
- Click the button at the bottom right corner of your screen, as shown in the image.
- A window will pop up, as shown in the image.
- Please enter your information and click "Start chat" to begin chatting with an agent.
Channel 2: LINE Official
You can contact our Happiness Agents via LINE Official: @erxofficial
- Go to the "Add Friend" page and type @erxofficial, then press search.
- After searching, the ERX Line Official account will appear. You can click "Add Friend" or start a chat immediately.
Note: The LINE Official and website for contacting the chat or accessing ERX services are the only legitimate channels. Please be cautious of scammers impersonating ERX. You can learn how to identify impostors at "Beware of Impersonation Website!."
Channel 3: Email
- You can send your inquiries to the email address happy@erx.io, and a Happiness Agent will respond within 1 working day.
Channel 4: Call Center
- You can contact our call center at 02-080-6060. Our Happiness Agents are available to assist you from Monday to Friday, 09:00 AM to 06:00 PM.
- For the security of your information and in accordance with the company’s policy, our Happiness Agents will verify your identity before providing any service during phone contact.
- *If you are unable to verify your identity via phone, please contact the ERX Happiness Team through the Chat Box after logging into your account.