How to change the phone number
If you would like to change the phone number registered in the system, please follow the steps below:
1. Identity Verification for Security Purposes, ERX required to take a photo of yourself which contains these details:
1.1 Your face (front-facing, clear, and unobstructed)
1.2 Your identification card/passport used for registration (with visible and clear details)
1.3 A handwritten note on paper with the following message:
1."Change Mobile Number Request from 08X-XXX-XXXX to 08X-XXX-XXXX"
2. "erx.io"
3. Date (e.g. 01/01/2021)
4. Your signature
*Note: Please take a selfie holding both the handwritten note and your identification card/passport in the same photo*
Submit Your Verification picture above from the email address registered with ERX.
2.1 Send to: happy@erx.io
2.2 Subject: Change Mobile Number Request.
3. Once we receive your complete and accurate information, our team will review your documents.
If everything is correct, we will process your phone number change within 7 business days. After completion, we will notify you via email.
Note: During this process, you will temporarily be unable to access your account. You will regain access once the phone number update is completed.
4. After Confirmation of the Phone Number Change, Please follow these steps:
4.1 Log in to your account via erx.io or the ERX: Digital Assets Exchange application.
4.2 Set up 2FA by following the user guide How to Set Up 2FA article.
4.3 Your phone number change is now complete.