How to change the phone number
If you would like to change your registered mobile number, please follow these steps:
1. For verification and authentication, you are required to take a photo of yourself which contains these details:
1.1 Your face (Look straight to the camera, clear and nothing covers your face).
1.2 One hand is holding a registered Passport/ID card (with seeing all clear details).
1.3 Another hand is holding a paper with these messages:
1. "Change Mobile Number Request from 08X-XXX-XXXX to 08X-XXX-XXXX".
2. "erx.io"
3. Date (e.g. 01/01/2021)
4. Your signature
*Take a selfie while holding paper with text and ID card/passport in one picture*
2. After that, send the picture from No.1 as:
2.1 Send to: happy@erx.io
2.2 Subject: Change Mobile Number Request.
3. After the officer receives the documents correctly, you will receive a replied email within 7 working days.
Kindly note: While in processing You will be unable to log in temporarily and will be able to log in after success process.
4. After receiving replied that the processing is successful, please follow these steps:
4.1 log in to the system on website “erx.io” or Applications “ERX: Digital Assets Exchange”.
4.2 Follow this How to Set Up 2FA article.
4.3 Your change of mobile number is successful.