Phishing scam refers to malicious individuals attempting to impersonate trustworthy people to deceive you into providing personal information, which can be used to access your devices or accounts to steal money from your system.
However, it is extremely important for our customers to remain vigilant and prepared to avoid falling victim to such scams.
The following list provides crucial recommendations to help protect you from phishing scams.
ERX will
- Never ask for your password. Do not share your password with anyone.
- Never ask you to delete or change your security settings.
- Never request access to your computer using remote access software.
Website erx.io
- Access ERX by manually typing "erx.io" into the browser's address bar every time.
- Do not click on links or search for results that appear similar to "erx.io."
- Ensure that you access the trusted website "erx.io" and not a look-alike or similar website.
Assistance
- Contact the ERX Happiness Team by manually accessing the website and logging into your account. After that, click the "Chat" button at the bottom right of the screen.
- If you receive an email from the ERX Happiness Team from any email address other than happy@erx.io, please delete that email immediately and do not click any links in it, as this email was not sent by the ERX Happiness Team and is not trustworthy.
Phone Support
- The ERX Happiness Team provides both inbound and outbound phone support, which means you can request us to contact you.
- For phone services, our agents will need to verify your identity every time to ensure the security of your account.
Social Media
- Our social media team provides general information, news, and updates only.
- If anyone claims to work for ERX and contacts you via social media, do not share your personal information with them, unless they provide you with a ticket number (Ticket No.) from an official representative.