In a phishing scam, an attacker tries to disguise themselves as a trustworthy entity in order to trick you into giving them sensitive information that can be used to gain access to your devices and accounts to steal your money.
Therefore, it is important that our clients be very careful and practice good habits to avoid falling victim to these scams.
Listed below are important tips to adhere to that can help protect you from phishing scams:
ERX will ...
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Never ask you for your username. Keep your username secret!
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Never ask you for your passwords. Never give out your passwords to anyone who asks.
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Never ask you to remove or change your security settings.
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Never request access to your devices via remote desktop access software.
Customer should ...
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Always navigate to ERX by manually typing erx.io in your browser's address bar.
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Never click on links or search results that look like erx.io
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Make sure that you are entering your login credentials on erx.io and no other website that may look similar.
Support
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To contact ERX's Customer Happiness, always navigate to the website manually, login into your account then click on chat button on the right bottom of the page
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If you receive an ERX's Customer Happiness email from any address besides happy@erx.io, please delete it and do not click on any links that may be contained. Such emails are not from ERX's Customer Happiness and should not be trusted.
Phone
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ERX's Customer Happiness provides both inbound and outbound phone support. This means you can request us to call you,
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For security reasons, before speaking to you over the phone, ERX will need to verify your personal information.
Social Media
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Our social media team provides general information, news and updates only.
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If someone claiming to work for ERX contacts you on social media, never give them any information besides the ticket number of your issue.