We always strive to provide the best level of service to all our customers at all times. Our Customer Happiness team’s goal is to achieve customer satisfaction and to resolve any issues that customers bring to us. We appreciate that from time to time, things can go wrong or there can be misunderstandings. We promise to deal with queries and complaints positively and sympathetically. When we are at fault, we aim to put things right and solve any problems as soon as possible.

Our Customer Happiness team will determine whether your query can be resolved immediately or if it will require further investigation. Most queries can be resolved immediately or within 24 hours. If your query requires further investigation, we will endeavor to contact you within three business days of the initial query to advise you of the outcome.