We are firmly committed to always providing the highest level of service to our customers. Our ERX Happiness Team is devoted to ensuring maximum customer satisfaction and, most importantly, customer happiness by solving all issues during initial contact. While abnormalities or misunderstandings may arise, we assure to handle all inquiries and complaints with careful and decisiveness. For any inconvenience, or errors, we attempt to rectify them to the best of our ability, prioritizing the resolution of these matters above all else.
The ERX Happiness Team will assess whether your issue can be resolved immediately or if additional time is required for further investigation. In most cases, issues can be resolved promptly or within 24 hours.
If your issue necessitates further information, we will attempt to contact you within 3 working days to provide the outcome.
However, if there are any further questions, please contact ERX happiness team