How to change the email address
If you would like to change your registered email, please follow these steps:
1. For verification and authentication, you are required to take a photo of yourself which contains these details:
1.1 Your face (Look straight to the camera, clear and nothing covers your face).
1.2 One hand is holding a registered Passport/ID card (with seeing all clear details).
1.3 Another hand is holding a paper with these messages:
1. Change email from (your old email) to (your new email)
2. "erx.io"
3. Date (e.g. 01/01/2025)
4. Your Signature
*Take a selfie while holding paper with text and ID card/passport in one picture*
2. After that, send the picture from No.1 as:
2.1 Send to: happy@erx.io
2.2 Subject: Change registered email Request.
Kindly note: Before changing the email address, please check if you can log in registered email or not. If not, please contact ERX Happiness team.
3. After the officer receives the documents correctly, you will receive a replied email within 3 working days.
Kindly note: While in processing You will be unable to log in temporarily and will be able to log in after success process.
4. After your registered email has changed, you will receive a reset password email, please click "Reset Password" then log in to the system with your new email.